Refund Policy

Customers can use the terms below to resolve a return, exchange, order issue, or cancellation.

Cancellations

You may request cancellation before an order ships. After shipment, the order is handled under this return and refund policy.

Refund Method and Timing

Approved refunds are returned to the original payment method. We process the refund within 10 business days after approval; a bank or card provider may need additional time to post it.

Order Problems

Contact us promptly if an order arrives damaged, defective, incorrect, or incomplete so we can arrange the appropriate replacement, exchange, return, or refund without charging return shipping.

30-Day Returns and Exchanges

You may request a return or exchange for any reason within 30 days after the item is delivered. Contact us at soazseitz723@gmail.com to begin the process.

Free Return Shipping

We pay return shipping for eligible no-reason returns and exchanges. We also pay return shipping when an item is damaged, defective, incorrect, or missing parts. We provide a free return label, and no restocking fee is charged.

Condition and Exceptions

Custom products, clearance products, gift cards, and opened intimate or hygiene-sensitive products may be excluded from no-reason returns. These exclusions never limit the remedies available for damaged, defective, incorrect, or incomplete goods.